FAQ

There's about an inch of leeway across most of our sizes. This is just for added comfort.

For our U.S. SMS and email subscribers — yes. Subscribers get a free shipping code before every release, good for domestic orders. We're a small team, so we can't cover international shipping, but we work to get international rates as fair as possible.

Yes. Duties and taxes are the customer's responsibility — paid to your local customs upon delivery, not to us. International sales are final.

All sales are typically final. Each release is small and produced against demand, so we ask that you be sure of your size before you buy — we post size charts and fit references on Instagram, TikTok, and on every product page before a release goes live.

That said, we will make it right when something is wrong. If your piece arrives damaged, defective, or doesn't match what you ordered, email support@juradem.com within seven days with photos. We do two rounds of quality checking before anything ships, so this is rare — but when it happens, we will replace the piece, exchange for another size, or issue store credit toward your next purchase.

Pre-made pieces ship in 3-5 business days. During holidays or peak release windows, allow up to 1-2 weeks. We're a small team — every order is packed in-house with attention to detail.

Pre-orders are rare. When we run one, allow roughly 4-5 weeks for production, plus about a week for shipping anywhere in the U.S. Pre-orders typically open right after a release sells through, for a 3-4 day window — kept short to keep things exclusive.

Once your order ships, you will get a tracking link via email automatically. If it has not arrived within twenty-four hours of dispatch, check your spam folder first — then email support@juradem.com if it still is not there.

Yes — if your order hasn't shipped yet, email support@juradem.com as soon as possible and we'll swap it.

If your order has not shipped yet, email support@juradem.com as soon as possible and we will update the shipping address before it goes out. Once a package is in transit, we cannot reroute it — the carrier owns it at that point.

All our pieces are 100% cotton, made for longevity. We recommend hand-washing in cold water — especially the denim. It builds a personal relationship with the garment and helps the piece last.

For jeans, once every six months is a solid baseline. If you wear them daily, more often. If not, less. It's personal.

Air dry. No tumble dryer.

Each release is produced once. Some pieces carry across releases in different fabrics or colorways, but a specific release in a specific fabric is unique — we keep things exclusive and don't overproduce. Occasional restocks happen, but rarely.

The best way is to follow our Instagram and join the SMS or email list. Subscribers get a heads-up before each release goes live — and a notice before it closes. U.S. subscribers also get the free shipping perk.

Yes to both. Email support@juradem.com.